Audi Princeton

Though the facilities / location, and the cars themselves are nice, our end-to-end experience at the Princeton Audi was quite poor - from the initial process of buying our car to the experience post-purchase. 1. On the day we initially went to pick up the car, which had required some repairs to be in a sellable condition, a part of the front bumper crumbled and fell off after prodding it with a finger. It then took another 2 weeks for it be repaired, during which the communication was not very clear on when it would be available. 2. A couple weeks after finally getting the car, we were informed that it needed to be recalled. The recall ticket had been opened before the car was sold to us and should have been disclosed as per law (the representative from Volkswagen group who contacted us initially about the recall also admitted that this should have happened). When we asked the dealership about what happened, our concerns were brushed off, which seems very callous considering we could have been driving around a car with a serious safety issue without our knowledge. 3. Finally, the customer service during the recall process was very poor - the person who contacted us from dealership was both aggressive and pressurizing. We were called by the dealership that the car was fixed and the person asked when we were available to pick it up and return the loaner. After informing the person that we couldn’t the next day but were available on the following days (the weekend), he responded in quite an aggressive tone: “how can you help me get this car back because we want to loan the car out for other people?”, making it sound like we were at fault. Considering we didn’t even want of course to have the car recalled in the first place, to put the responsibility on the customer for not being immediately available to return the loaner is such poor customer service and made us so uncomfortable. He then proceeded to say: “you will get a survey in a week and I NEED you to give me 5 stars rating for my customer service. Ok? You got that?”, which was audacious considering the situation. This whole experience has been disappointing.

Princeton Audi is a complete breath of fresh air. This dealership is the MVP in the big leagues compared to others. My entire purchase experience was pleasant, the staff was knowledgeable, and the pride the employees take in delivering a first-in-class experience with those extra special touches truly made an experience I usually dread a pleasant one. I spent the last week looking for my next vehicle. The Q5 was on my short list, and after a rather terrible experience at another Audi dealer, I decided to travel a little further to Princeton Audi, and I am so happy I did. My salesman, Greg, was a true delight. Having only been through the car buying process once before, I had quickly grown tired of the pushy salespeople at other dealers who I felt were trying to take advantage of my inexperience. Greg felt more like a guiding family member than a salesperson. He was patient in answering my questions, he made every touch personal, he gave me his own opinion, and he worked hard to earn my business. I genuinely enjoyed getting to know him. From helping me get better quotes on insurance policies to ensuring I would see my new car freshly detailed with a bow on it, Greg is the epitome of an exceptional salesperson. He will be my first call whenever I am looking for my next car, and I cannot recommend him enough. Thank you to the entire staff at Princeton Audi. My car looked immaculate when I picked it up, and the pride everyone takes in creating an excellent customer experience make Princeton Audi the dealer that I will first recommend!

"Uncle" Greg's assistance was invaluable in securing my new Audi. His personalized attention made the entire journey seamless and pleasant. His professionalism and unwavering commitment to ensuring customer satisfaction are commendable. Greg was a part of the family by the time I drove off in my new car! If you want to get an Audi, definitely go to Princeton!